30-Day Risk-Free Returns
At Catry, we want both you and your cat to love every purchase!
That’s why we offer a 30-day trial return period—if you’re not satisfied, you can request a return or refund within 30 days of delivery. Please note: replacement parts are final sale and not eligible for return.
Email us at customerservice@catrygroup.com
Need Help with Replacement Parts?
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Free Replacement Parts (Within 3 Months)
Receive free replacement parts within 3 months from the date of purchase with proof of receipt and pictures of the damaged, defective, or missing part(s). We replace parts that wear out quickly, are damaged, or have exposed threads from scratching posts.
Send us an email with the following:
customerservice@petpalsgroup.com
1. Send a photo of your receipt or proof of purchase with the date and where you bought it.
2. The product name/SKU number (or a picture if unknown).
3. Pictures of the damaged part(s).
4. Your shipping address for the replacement part(s).
5. (Optional) The PO Number can be found on your cat tree's box. Providing it helps us improve our service and exceed your expectations!
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Discounted Replacement Parts(3 to 6 Months)
If it has been more than 3 months but less than 6 months since your purchase, you may qualify for discounted replacement parts with proof of receipt and pictures of the damaged part(s).
Send us an email with the following:
customerservice@petpalsgroup.com
- A picture of your receipt/proof of purchase.
- The product name/SKU number (or a picture if unknown).
- Pictures of the damaged part(s).
- Your shipping address for the replacement part(s) after approval/payment.
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Replacement Parts for Purchase(6+ Months)
If it has been more than 6 months since your purchase, replacement parts are available for purchase. Visit our [Replacement Parts Page] to check availability.
Visit our replacement parts page to see if the parts you need are listed!
1. The product name/SKU number (or a picture if unknown).
2. The specific part number needed (or a picture of the part).
3. Your shipping address.
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